Politique d’expédition
Thank you for choosing to shop with us. We are committed to providing a reliable and transparent shipping experience for all customers.
Shipping Information
We offer:
- Free Standard Shipping on orders over €60
Shipping options and delivery estimates will be displayed during checkout whenever applicable.
Order Processing Time
Orders are typically processed within 1–2 business days after payment confirmation.
Please note that processing times may be slightly extended during holidays, peak seasons, or promotional events.
Estimated Delivery Time
Europe
Estimated delivery time: 5–7 business days
International Orders
Estimated delivery time: 7–10 business days
Please understand that delivery times are estimates only and may occasionally be affected by factors beyond our control, including customs delays, weather conditions, public holidays, or carrier disruptions.
While we work closely with our logistics partners to ensure timely delivery, exact delivery dates cannot be guaranteed.
Order Tracking
Tracking information is provided for all orders.
Once your package has been shipped, you will receive a confirmation email containing your tracking number and shipment details.
In some cases, products may be shipped separately depending on warehouse availability and fulfillment locations.
Order Cancellation
Orders may be canceled within 24 hours of purchase without penalty.
To request a cancellation, please contact us at:
Please include the subject line:
“Order Cancellation”
If an order has already been shipped, cancellation may no longer be possible.
Incorrect Shipping Address
If you entered an incorrect shipping address, please contact us as soon as possible after placing your order.
Address updates can usually be processed within 24 hours before shipment.
Damaged or Defective Items
We carefully package all orders to help prevent damage during transit. However, if your item arrives damaged or defective, please contact us immediately with the following information:
- Your order number
- Photos of the damaged item
Once reviewed, we will gladly assist with a replacement or appropriate resolution.
Need Additional Help?
If you have any questions regarding shipping, tracking, or your order, our customer support team is happy to assist you.
Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: Closed
📧 Email: marry2649@outlook.com